Shipping Policy

Processing & Production (Made-to-Order)

All pieces are made to order—we do not mass-produce.

Production starts within 2–3 business days after your order is placed.

We typically hand off to the carrier within 5–6 business days after production starts (about 7–9 business days from order to shipment).

Personalized and LED-equipped items may require extra handling time.

Dispatch & Carriers

Orders ship with tracked services via reputable carriers (e.g., DHL, UPS, FedEx or similar), depending on destination.

You’ll receive an email confirmation after checkout and a second email titled “Shipping notification” with your tracking link when your order leaves our facility.

Tracking updates appear after the carrier scans your parcel (please allow up to 24 hours for the first scan).

Estimated Delivery Time (after dispatch)

Delivery time frames vary by destination and carrier service. Typical windows:

Express services: ~2–5 business days to most destinations.

Standard services: ~5–10 business days. These are estimates, not guarantees. Weather, customs, carrier capacity, and local holidays can affect transit times. BLUE BLACK CONCEPT LLC isn’t liable for carrier delays.

Shipping Costs

Rates are calculated at checkout based on destination, service level, and order size/weight.

Promotional free shipping (if offered) will be shown at checkout.

Customs and Duties

**We shipped your orders from Turkey. Our production is at Turkey.

For the USA, Canada, Europe and the UK we pay for customs fees on behalf of the customer and you would not pay any additional customs fees. 

For all other countries; customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. 

Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to BLUE BLACK CONCEPT- B2CWALLART due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

Missed Parcels

Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to BLUE BLACK CONCEPT- B2CWALLART, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for. 

Undelivered Items

Once your parcel leaves our warehouse it is the carrier's responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via support@b2cwallart.com.

For all European and International orders, if your parcel is undelivered outside of the ETA time please contact support@b2cwallart.com.

Please allow 10 days after the ETA time before requesting any form of re-delivery or refund.  BLUE BLACK CONCEPT- B2CWALLART will always do our best to locate and update you on our delivery if needed.

Out-of-Stock / Material Constraints

Because items are made to order, “stock” primarily refers to raw materials and components. If a component becomes temporarily unavailable, we’ll notify you by email with the earliest ship date or offer alternatives.

If we cannot fulfill within a reasonable window, you may choose a full refund to your original payment method.

Damage in Transit

Please inspect your parcel on arrival. If damaged, contact support@b2cwallart.com within 7 days with photos of the box (outside label), inner packaging, and the item. We’ll file a claim and arrange a replacement or refund per our assessment. Keep all packaging until your case is resolved.

Order Changes & Cancellations (Shipping-Related)

Personalized orders: can be changed or canceled only before production begins (typically within 2–3 business days of purchase).

Non-personalized orders: may be canceled before shipment. Once a label is created/parcel dispatched, changes are no longer possible.